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AURA‚ IDENTITY GUARD‚ HOTSPOT SHIELD, FIGLEAF PRIVACY NOW AND ASSOCIATED DESIGNS ARE TRADEMARKS OR FEDERALLY REGISTERED TRADEMARKS OF INTERSECTIONS INC. No one can prevent all identity theft or monitor all transactions effectively. Refer to our terms of service for our billing policy. You may cancel your membership anytime simply by contacting us. 1 ath Power Consulting, February 2018 Your card will be charged either a monthly or annual fee, depending on the membership plan you choose. **** White glove fraud remediation is only available to Ultra plan members. All adult members get all the listed benefits. *** Child members on the family plan will only have access to online account monitoring and social security number monitoring features. Coverage may not be available in all jurisdictions. Please refer to the actual policies for terms, conditions, and exclusions of coverage. The description herein is a summary and intended for informational purposes only and does not include all terms, conditions and exclusions of the policies described. ** Identity Theft Insurance underwritten by insurance company subsidiaries or affiliates of American International Group‚ Inc. The University of California is committed to protecting the privacy and accuracy of your personally identifiable information to the extent possible, subject to provisions of state and federal. Lenders use many different credit scoring systems, and the score you receive with Identity Guard is not the same score used by lenders to evaluate your credit. The Thesaurus Linguae Graecae® (TLG®) is a research unit at the University of California Irvine subject to all policies established by the University. It is calculated using the information contained in your Equifax credit file. The company is now stating that they refuse to refund my money back.* The score you receive with Identity Guard is provided for educational purposes to help you understand your credit. I find that hard to believe, especially given how many individuals have written online to complain about this scam. When I called again today to complain about the charges, the supervisor was extremely rude to me and stated that many customers are happy with this service. The woman that I spoke to did not provide me with any cancellation number, and I didn't bother asking for one, I just assumed that it would be taken care of.įor over 9 months now I have been charged 11.99 a month for a service I have never even agreed to. Not only was I livid but frustrated by how poorly these representatives handle this situation. Since this time I have not been paying attention to my online statements and recently noticed again that my account was being charged 11.99 a month. She told me that everything was taken care of and that I would not be charged any additional fees for the service. I do not recall ever apply for such service and immediately told the representative to take care of it. The representative stated that I apparently enrolled in some kind of privacy guard service. I noticed 9 months ago a charge for 11.99 a month on my chase credit card, so I immediately called Chase credit card company to see what the charge was for.